Get in Touch
We're here 24/7. Pick the channel that suits you â WhatsApp for instant replies, email for documented requests, or our Grievance Officer for formal complaints.
Last updated: 1 May 2026
1. Player Support
For everyday account questions â login issues, deposits, withdrawals, KYC, gameplay disputes, bonus queries â please reach out to player support. We aim to respond within a few hours, and never longer than 24 hours.
WhatsApp Channel
Fastest channel. Get product updates, broadcast announcements, and reach our support team. Open to 1M+ existing members.
Email Support
For account issues, KYC questions, or anything that needs documentation. Average reply time: under 6 hours.
Telegram
News, drop announcements, and community chat. Public group, anyone can join.
YouTube
Game guides, payout proofs, tournament highlights, and how-to videos for installing the APK.
In-App Live Chat
Tap the headset icon inside the App for live chat with a human agent. Available 24/7. The fastest path for active gameplay issues.
Customer Care Page
For account recovery, dispute escalation, or detailed support tickets â our dedicated customer service portal.
2. Grievance Officer
For formal complaints, content takedown requests, data-protection rights requests, or any matter that requires a regulated response under Indian IT law:
đŠ Grievance Officer
Email: [email protected]
Acknowledgement: within 24 hours of receipt
Resolution: within 15 days, in compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 8(9) of the Digital Personal Data Protection Act, 2023.
When writing to the Grievance Officer, please include your registered mobile number, account ID, and a clear description of the issue with any supporting screenshots. This helps us resolve your complaint faster.
3. What to Send With Your Message
To get your issue resolved quickly, please always include:
- Your registered mobile number (the one used to log in to the App).
- The exact issue â what happened, when, and what you expected instead.
- Transaction ID or game ID (if related to deposits, withdrawals, or specific games).
- Screenshots showing the error message, transaction status, or unexpected behaviour.
- Device and Android version (Settings â About Phone) for technical issues.
Note on response times: player-support queries are typically resolved within 6 hours; KYC and withdrawal queries may take up to 24 hours; formal grievances are answered within 15 days. We do not have a phone-call support line â written channels keep a record that protects both you and us.
4. Common Issues â Quick Help
Before writing in, check our FAQ page â most common questions are answered there with full step-by-step instructions.
- Cannot log in â use Forgot Password; if SMS fails, email support with your mobile number.
- Withdrawal pending â first withdrawal can take up to 24 hours; check that KYC is approved.
- Deposit not credited â wait 5 minutes, then email support with the UPI transaction ID.
- App keeps crashing â reinstall the latest APK from indrummyvip.com.
- Want to set a deposit limit / self-exclude â see our Responsible Gaming page.
5. Where We Operate
INDRUMMY VIP is built for the Indian market. Real-money play is restricted to states where skill gaming is permitted by state law. The Platform is operated by a licensed third-party gaming entity. Servers are hosted on AWS Mumbai. For full legal terms, see our Terms of Service and Privacy Policy.