{"id":252,"date":"2026-05-03T14:59:09","date_gmt":"2026-05-03T14:59:09","guid":{"rendered":"https:\/\/indrummyvip.com\/?page_id=252"},"modified":"2026-05-04T09:33:21","modified_gmt":"2026-05-04T09:33:21","slug":"contact","status":"publish","type":"page","link":"https:\/\/indrummyvip.com\/hi\/contact\/","title":{"rendered":"Contact"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"252\" class=\"elementor elementor-252\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0ab0b91 e-con-full e-flex e-con e-parent\" data-id=\"0ab0b91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3749541 elementor-widget elementor-widget-html\" data-id=\"3749541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"legal-page\">\r\n<div class=\"legal-wrap\">\r\n<span class=\"badge\">\ud83d\udcde Contact Us<\/span>\r\n<h1>Get in Touch<\/h1>\r\n<p class=\"lead\">We're here 24\/7. Pick the channel that suits you \u2014 WhatsApp for instant replies, email for documented requests, or our Grievance Officer for formal complaints.<\/p>\r\n<p class=\"updated\">Last updated: 1 May 2026<\/p>\r\n\r\n<h2>1. Player Support<\/h2>\r\n<p>For everyday account questions \u2014 login issues, deposits, withdrawals, KYC, gameplay disputes, bonus queries \u2014 please reach out to player support. We aim to respond within a few hours, and never longer than 24 hours.<\/p>\r\n\r\n<div class=\"value-grid\">\r\n\r\n<div class=\"value-card\">\r\n<div class=\"value-card-icon\">\ud83d\udcac<\/div>\r\n<h3>WhatsApp Channel<\/h3>\r\n<p>Fastest channel. Get product updates, broadcast announcements, and reach our support team. Open to 1M+ existing members.<\/p>\r\n<p style=\"margin-top:14px\"><a href=\"https:\/\/www.whatsapp.com\/channel\/0029Vb826pwBlHpjEeW7i51a\" target=\"_blank\" rel=\"noopener\"><strong>Join INDRUMMY Channel \u2192<\/strong><\/a><\/p>\r\n<\/div>\r\n\r\n<div class=\"value-card\">\r\n<div class=\"value-card-icon\">\u2709\ufe0f<\/div>\r\n<h3>Email Support<\/h3>\r\n<p>For account issues, KYC questions, or anything that needs documentation. Average reply time: under 6 hours.<\/p>\r\n<p style=\"margin-top:14px\"><a href=\"mailto:support@indrummyvip.com\"><strong>support@indrummyvip.com<\/strong><\/a><\/p>\r\n<\/div>\r\n\r\n<div class=\"value-card\">\r\n<div class=\"value-card-icon\">\ud83d\udcf2<\/div>\r\n<h3>Telegram<\/h3>\r\n<p>News, drop announcements, and community chat. Public group, anyone can join.<\/p>\r\n<p style=\"margin-top:14px\"><a href=\"https:\/\/t.me\/addlist\/YC8THQ_LW4syOGJl\" target=\"_blank\" rel=\"noopener\"><strong>@indrummycom \u2192<\/strong><\/a><\/p>\r\n<\/div>\r\n\r\n<div class=\"value-card\">\r\n<div class=\"value-card-icon\">\u25b6\ufe0f<\/div>\r\n<h3>YouTube<\/h3>\r\n<p>Game guides, payout proofs, tournament highlights, and how-to videos for installing the APK.<\/p>\r\n<p style=\"margin-top:14px\"><a href=\"https:\/\/www.youtube.com\/@INDrummy9\" target=\"_blank\" rel=\"noopener\"><strong>@INDrummy9 \u2192<\/strong><\/a><\/p>\r\n<\/div>\r\n\r\n<div class=\"value-card\">\r\n<div class=\"value-card-icon\">\ud83c\udfae<\/div>\r\n<h3>In-App Live Chat<\/h3>\r\n<p>Tap the headset icon inside the App for live chat with a human agent. Available 24\/7. The fastest path for active gameplay issues.<\/p>\r\n<\/div>\r\n\r\n<div class=\"value-card\">\r\n<div class=\"value-card-icon\">\ud83d\udcf1<\/div>\r\n<h3>Customer Care Page<\/h3>\r\n<p>For account recovery, dispute escalation, or detailed support tickets \u2014 our dedicated customer service portal.<\/p>\r\n<p style=\"margin-top:14px\"><a href=\"https:\/\/indrummy.online\/customer-service\/\" target=\"_blank\" rel=\"noopener\"><strong>Visit Customer Care \u2192<\/strong><\/a><\/p>\r\n<\/div>\r\n\r\n<\/div>\r\n\r\n<h2>2. Grievance Officer<\/h2>\r\n<p>For <strong>formal complaints<\/strong>, content takedown requests, data-protection rights requests, or any matter that requires a regulated response under Indian IT law:<\/p>\r\n\r\n<div class=\"grievance-box\">\r\n<h3>\ud83d\udce9 Grievance Officer<\/h3>\r\n<p><strong>Email:<\/strong> <a href=\"mailto:grievance@indrummyvip.com\">grievance@indrummyvip.com<\/a><\/p>\r\n<p><strong>Acknowledgement:<\/strong> within 24 hours of receipt<\/p>\r\n<p><strong>Resolution:<\/strong> within 15 days, in compliance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Section 8(9) of the Digital Personal Data Protection Act, 2023.<\/p>\r\n<p style=\"margin-top:14px;font-size:14px;color:#a8b5af\">When writing to the Grievance Officer, please include your registered mobile number, account ID, and a clear description of the issue with any supporting screenshots. This helps us resolve your complaint faster.<\/p>\r\n<\/div>\r\n\r\n<h2>3. What to Send With Your Message<\/h2>\r\n<p>To get your issue resolved quickly, please always include:<\/p>\r\n<ul>\r\n<li><strong>Your registered mobile number<\/strong> (the one used to log in to the App).<\/li>\r\n<li><strong>The exact issue<\/strong> \u2014 what happened, when, and what you expected instead.<\/li>\r\n<li><strong>Transaction ID or game ID<\/strong> (if related to deposits, withdrawals, or specific games).<\/li>\r\n<li><strong>Screenshots<\/strong> showing the error message, transaction status, or unexpected behaviour.<\/li>\r\n<li><strong>Device and Android version<\/strong> (Settings \u2192 About Phone) for technical issues.<\/li>\r\n<\/ul>\r\n\r\n<div class=\"callout\">\r\n<p><strong>Note on response times:<\/strong> player-support queries are typically resolved within 6 hours; KYC and withdrawal queries may take up to 24 hours; formal grievances are answered within 15 days. We do not have a phone-call support line \u2014 written channels keep a record that protects both you and us.<\/p>\r\n<\/div>\r\n\r\n<h2>4. Common Issues \u2014 Quick Help<\/h2>\r\n<p>Before writing in, check our <a href=\"\/hi\/faq\/\">FAQ page<\/a> \u2014 most common questions are answered there with full step-by-step instructions.<\/p>\r\n<ul>\r\n<li><strong>Cannot log in<\/strong> \u2192 use <em>Forgot Password<\/em>; if SMS fails, email support with your mobile number.<\/li>\r\n<li><strong>Withdrawal pending<\/strong> \u2192 first withdrawal can take up to 24 hours; check that KYC is approved.<\/li>\r\n<li><strong>Deposit not credited<\/strong> \u2192 wait 5 minutes, then email support with the UPI transaction ID.<\/li>\r\n<li><strong>App keeps crashing<\/strong> \u2192 reinstall the latest APK from <a href=\"https:\/\/download.indrummyvip.com\/indrummy-vip-latest.apk\">indrummyvip.com<\/a>.<\/li>\r\n<li><strong>Want to set a deposit limit \/ self-exclude<\/strong> \u2192 see our <a href=\"\/hi\/responsible-gaming\/\">Responsible Gaming page<\/a>.<\/li>\r\n<\/ul>\r\n\r\n<h2>5. Where We Operate<\/h2>\r\n<p>INDRUMMY VIP is built for the Indian market. Real-money play is restricted to states where skill gaming is permitted by state law. The Platform is operated by a licensed third-party gaming entity. Servers are hosted on AWS Mumbai. For full legal terms, see our <a href=\"\/hi\/terms-of-service\/\">Terms of Service<\/a> and <a href=\"\/hi\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\r\n\r\n<div class=\"cta-box\">\r\n<h2>Still Need Help?<\/h2>\r\n<p>WhatsApp gets you a real human in minutes. Try it first.<\/p>\r\n<a href=\"https:\/\/www.whatsapp.com\/channel\/0029Vb826pwBlHpjEeW7i51a\" class=\"cta-btn\" target=\"_blank\" rel=\"noopener\">Open WhatsApp<\/a>\r\n<a href=\"mailto:support@indrummyvip.com\" class=\"cta-btn cta-btn-secondary\">Send Email<\/a>\r\n<\/div>\r\n\r\n<\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcde Contact Us Get in Touch We&#8217;re here 24\/7. Pick the channel that suits you \u2014 WhatsApp for instant replies, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-252","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/pages\/252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/comments?post=252"}],"version-history":[{"count":5,"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/pages\/252\/revisions"}],"predecessor-version":[{"id":271,"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/pages\/252\/revisions\/271"}],"wp:attachment":[{"href":"https:\/\/indrummyvip.com\/hi\/wp-json\/wp\/v2\/media?parent=252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}