Frequently Asked Questions

No. Google Play does not list real-money skill-gaming apps in India, so INDRUMMY VIP is delivered as a direct APK download from our official site. The APK is the same app you would otherwise install from a store, just downloaded directly.

Three steps:

• Tap Download APK on our homepage and wait for the file to finish downloading.
• If Android shows "Unknown sources blocked", tap Settings → Allow from this source.
• Open the downloaded file and follow the on-screen install prompt.

Total install time is usually under 60 seconds. The download is roughly 47 MB.

Yes — the APK is code-signed, served over HTTPS from our own servers, and scanned for malware. We do not bundle adware or third-party trackers. The "unknown sources" prompt is a standard Android warning shown for any app installed outside the Play Store; it is not an indication that the app is unsafe.

Currently the app is Android-only. iOS does not allow real-money skill gaming apps from outside the App Store, and the App Store does not list them in India. We are evaluating an iOS web app for the future.

Android 7.0 (Nougat) or higher, at least 2 GB RAM, 100 MB free storage, and a stable 4G/Wi-Fi connection.

Any Indian resident aged 18 or above (or the legal age of majority in your state, whichever is higher), located in a state where real-money skill gaming is permitted under state law. We block real-money play from Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, Tamil Nadu, and Telangana via IP geolocation.

KYC (Know Your Customer) is required by Indian law for all real-money platforms. It also protects you — by verifying that one person owns one account, we can prevent fraudsters from impersonating you, prevent collusion, and pay your withdrawals to the correct bank account.

• PAN card — required for tax (TDS) reporting.
• Bank account details — account number, IFSC, account-holder name (must match PAN).
• Address proof (Aadhaar, voter ID, or passport) — only the last 4 digits of Aadhaar are stored; we do not retain full Aadhaar numbers.

KYC is verified within 24 hours in most cases.

No. One person, one account — strictly enforced. Multiple accounts violate our Terms of Service and may result in suspension and forfeiture of balance.

Use Forgot Password on the login screen. A reset link is sent to your registered mobile number via SMS or to your email. If neither works, contact [email protected] with your registered mobile number.

UPI (PhonePe, Google Pay, Paytm, BHIM and others), net banking from major Indian banks, and select Indian debit/credit cards. UPI is by far the fastest and most reliable — we recommend it.

The minimum deposit is ₹100. There is no fixed maximum, but very large deposits may trigger additional verification before they clear.

Most withdrawals to UPI-linked bank accounts complete within 5 minutes to 24 hours. Your first withdrawal may take longer because of one-time KYC verification. Bank holidays and NPCI maintenance windows can also add delays.

No platform fees. The only deduction is the mandatory 30% TDS on net winnings under Section 194BA of the Income-tax Act, 1961.

Most common causes:

• KYC not yet verified, or PAN name does not match bank account name.
• The withdrawal source mismatch — funds must be withdrawn to the same bank account they were deposited from.
• Suspicious-activity flag (multi-account, bonus abuse, VPN use) under investigation.
• Bonus credits with unfinished wagering requirement cannot be withdrawn.

Email [email protected] with your account ID for a specific reason.

Yes. Under Section 194BA of the Income-tax Act, 1961, online gaming platforms must deduct 30% TDS on net winnings (not on each individual win). The deduction happens automatically — we send the tax to the government on your behalf and issue a TDS certificate.

At the time of withdrawal, or at the end of the financial year (31 March), whichever happens first. The 30% applies to net winnings calculated as: (closing balance + total withdrawals) − (opening balance + total deposits).

Form 16A is generated automatically and emailed to your registered address. You can also download it from Profile → Tax Documents in the App. Keep these certificates for your annual tax filing — they prove the tax has already been paid.

No. All 230+ games run on certified Random Number Generators (RNGs) audited by independent testing labs. The platform cannot influence outcomes. RTP (Return to Player) percentages are published per game where applicable.

Five categories, 230+ titles, content from Pragmatic Play, Spribe, PG Soft and JILI:

• Slots: Gates of Olympus, Power of Kraken, Fortune Gems, and 170+ more
• Crash: Aviator, Aviatrix, Zeppelin, Chicken Road and others
• Card games: Rummy, Teen Patti, Dragon vs Tiger
• Fishing: Arcade-style underwater hunts
• Wheel: Andar Bahar and quick-spin formats

See the full catalogue on our Games page.

No. Bots, scripts, AI assistants, screen-scrapers, and any form of automated play are strictly prohibited. Detected use leads to immediate ban and forfeiture of balance. This rule protects honest players from being out-clocked by automation.

Yes. The Supreme Court of India ruled in State of Andhra Pradesh v. K. Satyanarayana (1968) that Rummy is a game of skill, not chance, and is therefore protected from gambling prohibitions in most states. A handful of states (listed in our Terms) restrict real-money play under their own laws — we block access from those states automatically.

New verified users receive a welcome bonus on their first deposit. Bonus credits carry a wagering requirement — the bonus must be played through a fixed multiple of its value before it can be converted to withdrawable cash. Exact terms are shown when the bonus is issued.

Bonuses can be revoked for: bonus abuse (creating multiple accounts to claim repeatedly), exploiting a bug, collusion with other players, withdrawing before completing wagering requirements, or letting the bonus expire unused.

In-app: Profile → Settings → Responsible Gaming → Limits. Set daily/weekly/monthly deposit caps, session-time reminders, or loss limits. Decreasing a limit takes effect instantly. Increasing a limit takes 24 hours to apply (this cool-down protects against impulsive decisions).

In-app: Profile → Responsible Gaming → Self-exclusion. Choose 6 months, 1 year, or indefinite. During exclusion you cannot log in or deposit. See our Responsible Gaming page for free helplines and counselling.

You are not alone, and free confidential help is available:

• iCall (TISS): +91 9152987821 — free counselling, multiple Indian languages
• Vandrevala Foundation: 1860 2662 345 — 24×7 mental-health helpline
• NIMHANS: 080 4611 0007 — 24×7 support

Full list and more details on our Responsible Gaming page.

• WhatsApp Channel: INDRUMMY Official Channel — fastest response, 24/7
• Email: [email protected]
• Grievance Officer (formal complaints): [email protected] — acknowledgement within 24 hours, resolution within 15 days as per IT Rules 2021
• In-app chat: tap the headset icon in the App for live support

Send your question to [email protected] or message our WhatsApp channel. We update this FAQ regularly based on the most common player questions.